Phase 05 of 05 · Operational Excellence Framework
Hold the gains after the consultants leave.
Improvement decays without ownership. We install the KPIs, governance rhythm and coaching that keep the new standard in place — and keep it improving.
What this phase covers
Sustain services
05.1
KPI Monitoring
The agreed measures tracked, reviewed and acted on, not just reported.
05.2
Governance
Clear ownership, decision rights and escalation for the new standard.
05.3
Quarterly Reviews
A structured look back at performance and a re-prioritized next quarter.
05.4
Staff Coaching
Building internal capability so improvement does not depend on us.
05.5
Continuous Improvement
A repeatable cycle for finding and closing the next gap.
Start here
Not sure which phase you’re in?
The Operational Excellence Assessment scores your maturity across all five phases and tells you where to start.