Phase 02 of 05 · Operational Excellence Framework
Fix the process before you buy the software.
Waste is removed at the process level and the future state is designed with the teams who will run it — so digitization later lands on something worth scaling.
What this phase covers
Optimize services
Lean Process Improvement
Structured removal of waste, rework and non-value-adding steps.
Future-State Process Design
Target-state workflows designed against agreed operational goals.
5S
Workplace organization that makes the standard visible and deviation obvious.
SOP Development
Written, usable standard operating procedures your team will actually follow.
KPI Design
The small set of measures that tell you whether the process is healthy.
Process Standardization
One agreed way of working across shifts, sites and teams.
Start here
Not sure which phase you’re in?
The Operational Excellence Assessment scores your maturity across all five phases and tells you where to start.